Policies
Refund Policy
1. Digital products
All products sold on this site, including Lightroom presets, workflows, guides and related digital files, are delivered as instant digital downloads. Because you receive immediate access to the files, all sales are generally final once the checkout is complete.
2. When a refund may be considered
I want you to have a usable product. In the following situations, you can contact me within 7 days of purchase to request a review:
- You are unable to download the files after purchase, even after trying a different browser or device.
- The files are corrupted or incomplete and cannot be opened.
- You were charged in error, for example a duplicate transaction.
If I confirm that there has been a technical problem or payment error on my side, I may provide a replacement download link or a refund at my discretion.
3. Situations that are not eligible
Refunds are not provided in the following situations:
- Change of mind after purchase.
- The presets do not match your personal editing style or your monitor calibration.
- You purchased the product for software that is not supported or for a different version than the one listed on the product page.
- You did not read the product description, requirements or instructions before purchasing.
If you are unsure whether the presets are a good fit for your work, please reach out with questions before buying.
4. How to request support
If you have any issue with your order, please email gmail@ajoyprabhu.com with:
- Your name and order number,
- The email address used at checkout,
- A brief description of the problem and any screenshots, if helpful.
I will review your request and respond as quickly as possible with troubleshooting steps, a replacement download or a decision about a refund.
Terms of Service
1. Overview
These Terms of Service describe how you may access and use this website and any digital products purchased from Ajoy Prabhu Photography. By visiting the site or buying a product, you agree to these terms.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase products from this site. By placing an order, you represent that you meet this requirement.
3. License to use presets and digital files
When you purchase a preset or other digital product, you are buying a license for your own use, not ownership of the underlying files or rights.
- You may use the presets on your own images for personal or client work.
- You may install them on multiple devices that you personally use.
- You may not share, resell, redistribute, sublicense, gift or include the presets inside other products, whether paid or free.
- You may not claim the presets as your own creation, or use them to train competing preset packs.
If you work within a studio or team, each photographer who uses the presets needs their own license, unless we have agreed in writing to a studio license.
4. Orders, pricing and availability
I make every effort to keep product information and pricing accurate. Prices can change at any time without notice. I reserve the right to modify or discontinue a product, limit quantities, decline an order or cancel an order that appears to be fraudulent or incorrectly priced. If a paid order is canceled, you will receive a refund of the amount paid.
5. No guarantee of results
Editing is subjective and depends on your camera, lighting conditions, shooting style, monitor calibration and personal taste. While example images show how the presets can look, I cannot guarantee that you will achieve the same results or that they will suit every image.
6. Intellectual property
All content on this site, including images, logos, branding, text, videos and digital products, is protected by copyright and related laws. You may not copy, reproduce, distribute or create derivative works from this content without prior written permission.
7. Limitation of liability
To the fullest extent permitted by law, Ajoy Prabhu Photography is not liable for any indirect, incidental, special or consequential damages arising from the use of this site or any product, including loss of data, loss of income or disruption of business. If liability is found, it is limited to the amount you paid for the product that is the subject of the claim.
8. Changes to these terms
These Terms of Service may be updated from time to time. The “Last updated” date at the bottom of this page shows when changes were most recently made. Your continued use of the site after changes are posted means you accept the revised terms.
Privacy Policy
1. Information I collect
When you visit the site or make a purchase, I may collect:
- Contact information, such as your name and email address.
- Billing information, such as your billing address and payment details, which are processed securely by third-party payment providers.
- Order information, such as which products you purchased and when.
- Usage data, such as pages visited, links clicked, and general browser or device information, collected through analytics tools.
2. How your information is used
Your information is used to:
- Process and deliver your orders and digital downloads.
- Communicate with you about your purchase, updates or customer support.
- Send optional marketing emails, if you choose to subscribe.
- Improve the website, products and user experience through anonymous analytics.
I do not sell your personal information to third parties.
3. Payments and third-party services
Payments are handled through third-party providers such as Stripe, PayPal or other checkout services. These providers receive the information needed to process your payment and are responsible for their own security and privacy practices. Please refer to their policies for details on how they handle your data.
This site may also use third-party tools for email newsletters, analytics or embedded content. Those services may collect data according to their own privacy policies.
4. Cookies and tracking
The site may use cookies and similar technologies to:
- Remember your preferences,
- Keep items in your cart,
- Understand how visitors use the site.
You can usually control cookies through your browser settings, but disabling cookies may affect how certain features work.
5. Data retention
Order and account information is kept for as long as necessary to provide services, meet legal obligations and maintain records. If you would like your personal information updated or deleted, you can contact me using the email below, and I will respond in line with applicable laws.
6. Your rights
Depending on your location, you may have the right to:
- Access the personal data held about you,
- Request corrections to inaccurate information,
- Request deletion of certain data,
- Withdraw consent for marketing emails.
To exercise any of these rights, please contact me at support@ajoyprabhu.com.
7. Security
Reasonable measures are used to protect your information, including the use of reputable hosting and payment providers. However, no method of transmission or storage is completely secure, and I cannot guarantee absolute security.
8. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in practices, products or legal requirements. The “Last updated” date will indicate the most recent revision. Continued use of the site after changes are posted means you accept the updated policy.
Last updated: Nov 29, 2025